Office Administration skills Course Outline
Prerequisites : NQF Level 3 Numeracy and Literacy skills
NQF Level : 4
Course Dates :Contact us for Dates
Other Locations : Contact us for dates in other locations
Lesson 1: Confidential information and documents
- Confidential Matters
- System and Procedures
- Manual Procedures
- Computerised Processing
Lesson 2: Office Stationary
- Control Stationary
- Stationary Room
- Issuing Stationary
- Ordering Stationary
- Stock Control
- List of stationary items typically used
Lesson 3: Control Measures
- Human Resources
- Process of Control
- Standard of Performance
- How to Measure actual Performance
- Evaluate Deviations
- Take Corrective Action
- Discipline
Lesson 4: Documentation Preparation
- Deadlines in Preparation
- Communicate Deadlines
- Documentation
- Distribution
- Checklists
Lesson 5: Confidential Information and Documents
- Confidential Matters
- Systems and Procedures
- Manual Procedures
- Computerised Processing
Lesson 6: Office Stationery
- Control Stationery
- Stationary Room
- Issuing Stationery
- Ordering Stationery
- Stock Control
Lesson 7: Control Measures
- Human Resources
- Process of Control
- Standards and Performance
- Evaluation Deviations
- Take Corrective Action
Unit Standard Alignment:
- US 110009, Manage Administration Records, NQF 4, 4 credits
- US 110003, Develop administrative procedures in a selected organization, NQF 4, 8 credits
Articulation:
Credits obtained during this skills programme will contribute towards qualification: 61595, FETC: Business Administration Services, NQF Level 4.
Delivery Method:
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Simulations, Videos/DVDs; and learner assessment.
Language of delivery:
English
Certification:
- Upon completion, the learner will receive a Turnstone Certificate of Attendance.
- Upon verified Competence, the learner will receive a Certificate of Competence from Turnstone and Services Services SETA.
Accreditation and Registration:
Services SETA: ETDPS1440
