Office Administration Skills Training Course


Accessor Courses

Office Administration skills Course Outline

Prerequisites : NQF Level 3 Numeracy and Literacy skills

NQF Level : 4

Course Dates :Contact us for Dates

Other Locations : Contact us for dates in other locations

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Lesson 1: Confidential information and documents

  • Confidential Matters
  • System and Procedures
  • Manual Procedures
  • Computerised Processing

Lesson 2: Office Stationary

  • Control Stationary
  • Stationary Room
  • Issuing Stationary
  • Ordering Stationary
  • Stock Control
  • List of stationary items typically used

Lesson 3: Control Measures

  • Human Resources
  • Process of Control
  • Standard of Performance
  • How to Measure actual Performance
  • Evaluate Deviations
  • Take Corrective Action
  • Discipline

Lesson 4: Documentation Preparation

  • Deadlines in Preparation
  • Communicate Deadlines
  • Documentation
  • Distribution
  • Checklists

Lesson 5: Confidential Information and Documents

  • Confidential Matters
  • Systems and Procedures
  • Manual Procedures
  • Computerised Processing

Lesson 6: Office Stationery

  • Control Stationery
  • Stationary Room
  • Issuing Stationery
  • Ordering Stationery
  • Stock Control

Lesson 7: Control Measures

  • Human Resources
  • Process of Control
  • Standards and Performance
  • Evaluation Deviations
  • Take Corrective Action

Unit Standard Alignment:

  • US 110009, Manage Administration Records, NQF 4, 4 credits
  • US 110003, Develop administrative procedures in a selected organization, NQF 4, 8 credits


Credits obtained during this skills programme will contribute towards qualification: 61595, FETC: Business Administration Services, NQF Level 4.

Delivery Method:

The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Simulations, Videos/DVDs; and learner assessment.

Language of delivery:



  • Upon completion, the learner will receive a Turnstone Certificate of Attendance.
  • Upon verified Competence, the learner will receive a Certificate of Competence from Turnstone and Services Services SETA.

Accreditation and Registration:

Services SETA: ETDPS1440