Problem Solving Training Course

Lesson 1: Define the problem

• Decisions and Problems
• Problems and Opportunities
• The Steps Involved In Problem Solving
• Collect facts to meet the requirements of the problem
• Verify the information
• Formulate the problem

Lesson 2: Investigate the problem and generate solutions

• Problem Solving Techniques
• Brainstorming
• Mapping
• Computer Modelling
• Observation
• Questionnaires
• Experiments
• Establishing Root Cause
• Turn the problem around
• Delphi Technique
• Evaluate Solutions against the Criteria
• Feasibility
• Costs
• Resource implications
• Stakeholder commitment
• Logistics
• Causes
• Effects
• Ineffective Ways of Handling Problems
• Critical Thinking
• Suggestions to Improve Your Individual Critical Thinking Ability

Lesson 3: Implement the solution

• Select the Solution
• Decision Making Pitfalls to Avoid
• Stakeholders Are Consulted
• Develop an action plan
• Scheduling
• Delegating

Lesson 4: Evaluate the solution

• Monitor Implementation
• Duration
• Implication and Effects
• Review the Solution

Unit Standard Alignment:

• US 242817, Solve problems, make decisions and implement solutions, NQF 4, 8 credits

Articulation:

Credits obtained during this skills programme will contribute towards qualification 57712, FETC: Generic Management, LP 47630, Level 4.

Delivery Method:

The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Simulations, Videos/DVDs; and learner assessment.

Language of delivery:

English

Certification:

• Upon completion, the learner will receive a Turnstone Certificate of Attendance.
• Upon verified Competence, the learner will receive a Certificate of Competence from Turnstone and Services SETA.

Accreditation and Registration:
Services SETA: 6465