Problem Solving Training Course


Problem Solving Classes

Problem Solving Course Outline

Prerequisites: NQF Level 3 numeracy and literacy skills

NQF Level: 4

Course Dates : Please contact us for dates

Other Locations: Enquiry for dates for other locations and other courses

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Lesson 1: Define the problem

  • Decisions and Problems
  • Problems and Opportunities
  • The Steps Involved In Problem Solving
  • Collect facts to meet the requirements of the problem
  • Verify the information
  • Formulate the problem

Lesson 2: Investigate the problem and generate solutions

  • Problem Solving Techniques
  • Brainstorming
  • Mapping
  • Computer Modelling
  • Observation
  • Questionnaires
  • Experiments
  • Establishing Root Cause
  • Turn the problem around
  • Delphi Technique
  • Evaluate Solutions against the Criteria
  • Feasibility
  • Costs
  • Resource implications
  • Stakeholder commitment
  • Logistics
  • Causes
  • Effects
  • Ineffective Ways of Handling Problems
  • Critical Thinking
  • Suggestions to Improve Your Individual Critical Thinking Ability

Lesson 3: Implement the solution

  • Select the Solution
  • Decision Making Pitfalls to Avoid
  • Stakeholders Are Consulted
  • Develop an action plan
  • Scheduling
  • Delegating

Lesson 4: Evaluate the solution

  • Monitor Implementation
  • Duration
  • Implication and Effects
  • Review the Solution

Unit Standard Alignment:

  • US 242817, Solve problems, make decisions and implement solutions, NQF 4, 8 credits


Credits obtained during this skills programme will contribute towards qualification 57712, FETC: Generic Management, LP 47630, Level 4.

Delivery Method:

The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Simulations, Videos/DVDs; and learner assessment.

Language of delivery:



  • Upon completion, the learner will receive a Turnstone Certificate of Attendance.
  • Upon verified Competence, the learner will receive a Certificate of Competence from Turnstone and Services SETA.

Accreditation and Registration:
Services SETA: 6465