Supervisory Skills Training Course


Supervisory Skills

Supervisory Skills Course Outline

Prerequisites: NQF Level 3 numeracy and literacy skills

NQF Level: 4

Course Dates : Please contact us for course dates

Other Locations: Contact us for dates for other locations and other courses

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Lesson 1: Core Business

  • What is a business?
  • Core business
  • Core activities
  • Support functions
  • Relationships between core activities
  • Terminology
  • The business process
  • Business systems and the business process
  • Time
  • Cost
  • Scope
  • The project management cycle
  • 12 steps to project management success

Lesson 2: Core Activities

  • Business processes
  • Small businesses
  • Medium to large businesses
  • Organisation structure
  • Smaller Business
  • Organogram

Lesson 3: Work Unit Roles

  • Function of a selected work unit
  • Departments, sections, components
  • Categories
  • Functions
  • Adding value
  • Interrelationship

Lesson 4: Line and support functions

Lesson 5: Role of the team leader

  • The Roles and Responsibilities of a Leader
  • Job description
  • Achieve the task
  • Effective Team Leading
  • Key Areas of Leadership
  • Developing Individuals
  • Building the team
  • Get To Know Each Team Member
  • Guidelines for motivation
  • Rewarding Successful Team Performance
  • Treat Other People with Empathy
  • How to Become a Leader
  • Organising workers into teams
  • Groups in organisations
  • Why are groups formed?
  • Formal and informal groups in organisations
  • How management can use groups in organisations
  • Developing groups into teams
  • Team Development
  • Stages of Team Development
  • Recruiting the Team – Harnessing Team Skills
  • Creating high performance teams
  • Characteristics of Effective and Ineffective Teams
  • Management of Team Behaviours

Lesson 6: Purpose of the team

  • What Is A Team?
  • Groups versus Teams
  • The Structure of Teams
  • Purpose of a team
  • Teams in the business environment
  • Team Roles
  • Tips for successful teamwork
  • Where to start
  • Your Responsibilities as a Team Member
  • Individual Contributions to the Team

Lesson 7: Contract with team members to obtain commitment

  • Contract with team members
  • The Standard of Performance Required Of a Team
  • Standards and objectives
  • Create a positive work environment
  • Allocate work in a participative manner
  • Negotiate short term objectives for a team
  • Identify Individual Roles of Team Members
  • Ensure That Team Members Understand Their Roles, Responsibilities and Accountabilities

Lesson 8: Monitor Performance

  • Implement plans
  • Standard operating procedures
  • Anticipate problems
  • SWOT analysis
  • Contingency plans
  • Monitor Progress
  • Establish Standards of Performance
  • Evaluate Deviations
  • Take Corrective Action
  • Measure Performance
  • Assessing the performance of individual team members
  • Feedback skills

Lesson 9: Receive a member

  • The Induction Process
  • Defining induction
  • Objectives of Induction
  • Induction Programme
  • A check list for the induction programme
  • Induction Officer

Lesson 10: Introduce a new member

  • Introducing the New Employee
  • Policies and Procedures
  • Other organisation procedures

Lesson 11: Monitor the performance of the team

  • Performance Targets of the Team
  • Teams
  • How to manage team behaviours
  • To summarise the procedure to follow for an effective team
  • Explain performance targets to the new employee
  • Responsibilities of the Team and Team Members
  • Explain the responsibilities of the team

Lesson 12: Career opportunities

  • Career Development
  • Definition of careers
  • Career challenges facing organisations today
  • Career paths
  • Managing your Career
  • Work, job satisfaction and mental health
  • Understanding business culture and its underpinning values
  • Your career path and having realistic expectations and setting achievable goals
  • The Career Ladder
  • Responsibility For Own Learning
  • Managing your Work
  • Seeking Feedback
  • Receiving feedback
  • How to ask for help or guidance
  • Personal goal setting
  • What are your objectives in life?

Unit Standard Alignment:

  • US 242821, Identify responsibilities of a team leader in ensuring that organisational standards are met, NQF 4, 6 credits
  • US 242812, Induct a member into a team, NQF 3, 4 credits
  • US 242814, Identify and explain the core and support functions of an organisation, NQF 3, 6 credits


Credits obtained during this skills programme will contribute towards qualification 57712, FETC: Generic Management, LP 47630, Level 4.

Delivery Method:

The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Simulations, Videos/DVDs; and learner assessment.

Language of delivery:



  • Upon completion, the learner will receive a Turnstone Certificate of Attendance.
  • Upon verified Competence, the learner will receive a Certificate of Competence from Turnstone and Services SETA.

Accreditation and Registration:
Services SETA: 6465