Team Building Training Course


Team Building Training

Team Building Course Outline

Prerequisites: NQF Level 3 numeracy and literacy skills

NQF Level: 3

Course Dates : Contact us for Dates.

PLEASE NOTE : We offer an additional 5th day for practical if required.

Other Locations: Enquiry for dates for other locations and other courses

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Lesson 1: Motivation

  • What Is Motivation?
  • Why Motivate?
  • Signs of Demotivation
  • Techniques to motivate a team
  • Feedback
  • Receive feedback
  • Active Listening
  • Treat Other People with Empathy
  • Management Styles
  • Leadership Styles
  • Setting Goals and Objectives
  • SMART Objectives
  • Obtain commitment from team members
  • Rewarding Successful Team Performance
  • Leadership

Lesson 2: Understand Self and Team Members

  • Teamwork
  • What Is A Team?
  • The Structure of Teams
  • Individual Exercise: Team Structure
  • Your responsibilities as a team member
  • Individual contributions to the team
  • Create a Positive Working Environment
  • Groups in Organisations
  • Why are groups formed?
  • Effective groups
  • Group Roles
  • Formal and informal groups in organisations
  • Functions different groups in organisations
  • The difference between a group and a team
  • Groups versus Teams
  • Developing groups into teams
  • Different types of teams
  • Characteristics of effective and ineffective teams
  • The Six C’s
  • Trust
  • Stages of Team Development
  • Identify own strengths and areas for development
  • Analyse yourself
  • Personal Development Plan
  • Strengths and Areas of Development Of Team

Lesson 3: Theories of Motivation and Group Dynamics

  • Motivation Hygiene Theory
  • Motivators
  • Hygiene Factors
  • Expectancy Theory
  • Prescription for Greater Motivation
  • Group dynamics
  • The needs of members of the group
  • Proximity and attraction
  • Group goals
  • Economics
  • The various types of groups
  • Stages of group development
  • Group Behaviours
  • Creating high performance teams
  • Transforming individuals into team members
  • Teams and management functions
  • Management of team behaviours

Lesson 4: Implement a Plan of Action to Strengthen a Team

  • Implement an Action Plan
  • Managing Resources
  • Communication
  • Monitor Progress
  • Establish Standards of Performance
  • Evaluate Deviations
  • Take Corrective Action
  • Feedback
  • Emphasise the Positive
  • Remove the effect of Weaknesses
  • Use a Participative Style
  • How to Give Effective Feedback
  • Receive feedback

Lesson 5: Explain and use a given team performance reference framework

  • Value Proposition
  • Module
  • Understandings
  • Ownership
  • Keys to Building a Great Company

Lesson 6: Evaluate team performance using the given team performance reference framework

  • Plan and evaluate performance
  • Review and reload every 90 days
  • Set strategic marketing goals and performance indicators
  • Predict trends
  • Strategies best suited to enhance market advantages
  • Maximise planning and monitoring frameworks
  • Critical aspects of evidence
  • Interdependent assessment of units
  • Display knowledge in terms of job role or function
  • Display skills in terms of job role or function
  • Resource Implications
  • Consistency in performance
  • Context for assessment
  • Range Statements
  • Applicable regulations and legislation
  • Work site environment factors
  • Market assessment
  • Joint business objectives
  • Types of standards, performance benchmarks or specifications

Lesson 7: Maintain records resulting from evaluation of team performance & Facilitate team performance improvements

Unit Standard Alignment:

  • US 242819, Motivate and Build a Team, NQF 4, 10 credits
  • US 120380, Evaluate and improve the project team’s performance, NQF 5, 7 credits


Credits obtained during this skills programme will contribute towards qualification 50080, FETC: Project Management, NQF Level 4 and 57712, FETC: Generic Management, LP 47630, NQF Level 4.

Delivery Method:

The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Simulations, Videos/DVDs; and learner assessment.

Language of delivery:



  • Upon completion, the learner will receive a Turnstone Certificate of Attendance.
  • Upon verified Competence, the learner will receive a Certificate of Competence from Turnstone and Services SETA.

Accreditation and Registration:
Services SETA: 6465